Shipping and delivery
Shipments, unless otherwise agreed, will be made by carriers defined by NAUTIMARKET EUROPE SRL or its delegate. The cost of shipping is calculated automatically by the system, based on the destination and weight-volume of the goods.
No deliveries are made to the floors.
In case of theft / loss NAUTIMARKET EUROPE SRL undertakes to send a new product and, if the same should be unavailable and / or out of stock, will propose a different product, but with equivalent characteristics, with the right for the customer not to accept this new product and request the issuance of a note credit related to the product itself.
In the hypothesis that the transporter is appointed for any reason by the customer, NAUTIMARKET EUROPE SRL will not be responsible for the loss and / or damage of the product from the moment of delivery of the goods to the carrier at its warehouses.
The delivery time to the courier, purely indicative, is approximately 2-10working days from the date of the order (unless otherwise specified on the product itself) to which are added 1-6 working days for delivery to destination, excluding variations for reasons of major force.
Delivery, unless otherwise agreed in writing between the parties, will take place during office hours every day, except holidays, from Monday to Friday.
For extra-country exports, customs fees for imports are borne by the recipient.
IMPORTANT: Upon delivery of the goods by the courier, the customer is required to check:
that the number of packages delivered corresponds to what is indicated in the transport document; that the packaging is intact, not damaged or wet or, in any case, altered, even in the sealing materials (adhesive tape or metal straps).
Any damage or the mismatch in the number of packages or information must be immediately reported to the courier making the delivery, putting the wording 'goods control reserve' on the appropriate accompanying document and confirmed, immediately by fax, e-mail or registered letter with return receipt, to the operational headquarters:
NAUTIMARKET EUROPE SRL, via MARITTIMA 17, 33058 SAN GIORGIO DI NOGARO (UD).
Attention: if you accept without making the necessary reservations to the goods delivered by the courier, you will not be able in any way to claim any shortages or damage due to transport at a later time to NAUTIMARKET EUROPE SRL but exclusively to the courier.
ATTENTION: products sent on PALLETS are delivered at street level, pallet trucks are not suitable for climbing steps or difficult ramps, the customer must provide a shipping address accessible by heavy truck.
OVESIZED pallets (larger than the EUR pallet) may require a forklift for unloading (at the expense of the buyer).
If the delivery truck cannot arrive at the address provided by the customer (narrow road, entry bans for heavy trucks, etc.) the customer will have to collect the goods at the courier's terminal.
IN THE MONTH OF AUGUST AND DECEMBER THERE MAY BE DELAYS DUE TO GOODS MOVEMENT BLOCKS, in particular goods on pallets and dangerous goods (ADR) have forced movement blocked in the period from 15 December to 10 January and from 10 to 30 August.
Order cancellation
In case of second thoughts, it is possible to cancel the order before shipment by sending a communication via email to shop@nautica.ws or via the contact form.
If the order has already been sent, see point: Return
Return & Satisfaction Guarantee
If you do not like the items purchased, you can request a replacement or refund within 14 days of receipt. It will be sufficient to send them back by postal parcel or courier, carriage paid, attaching the purchase slip of the material to be returned or replaced. The items can be returned within 14 days from the date of receipt as long as they are in new condition and in the original packaging, not damaged, not used as a shipping box and unused. The products must be intact for resale including all possible accessories, manuals and various protective plastics. All additional costs for return procedures (transport costs) are the responsibility of the customer.
IMPORTANT NOTE: returns are only possible for private purchases, products sold with a VAT invoice cannot be returned.
IMPORTANT NOTE: WE DO NOT ACCEPT RETURNS FOR ORDERS OF MADE-TO-ORDER OR CUT-TO-CUT PRODUCTS (electrical cables by the meter, rubber hoses, fabrics, sheets, etc.).
THE RETURN GUARANTEE APPLIES ONLY TO PRIVATE CUSTOMERS (NOT APPLICABLE TO SALES WITH VAT REGISTRATION)
Note: it is recommended to adequately package the goods as the responsibility for their integrity during the return process lies with the sender. To make a return, contact our offices via email in order to obtain the return authorization and the address to which to send the package to be returned.
https://nautica.ws/gb/contact-us
The refund will be issued within 30 days in the same method as the payment received.
IMPORTANT NOTE
WE DO NOT ACCEPT RETURNS FOR ORDERS OF CUSTOM OR CUT PRODUCTS (electrical cables sell at the meter, etc.).
THE RETURN GUARANTEE APPLIES ONLY TO PRIVATE CUSTOMERS (NOT APPLICABLE TO SALES WITH VAT NUMBER)